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AuthRight |
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A monthly e-newsletter on Background Screening brought to you by AuthBridge Research Services Pvt. Ltd, India |
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VOLUME I, ISSUE 8 |
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JULY 2006 |
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L E A D S T O R Y Nadeem Kashmiri..Karan Baharee.Samuel Thomas.the list grows. Scamsters will always look for the chinks in the system. The system itself has to be robust enough to disallow even the smallest rodent to slip through. Talking of tighter security and stricter processes after the fraud is committed and revealed is damage control at best. International companies are lulled into security complacency by the laundry list of certifications or process changes that service providers roll out. MphasiS' Pune center is BS 7799 and CMM Level 5 certified, but theft still occurred. Rising attrition rates in the call centre space-50% to 100%-undermine the ability to adhere to processes and sufficient background checks. Kashmiri had submitted fake education documents and joined the BPO using false records. An under-grad, Nadeem joined a leading global BPO in Bangalore using fake degree certificates. When they found out the truth, he deserted the company and joined HSBC. The call to verify antecedents of employees gets shriller with every such incident. I N T H E N E W S - N A T I O N A L HSBC scam: U.K. recipient of data is of Indian origin Sunday, June 30, 2006 The Hindu Bangalore
Investigation into the data theft scam involving an executive of the Bangalore-based call centre of the Europe's leading bank, HSBC Holdings, has revealed that the man in the U.K., who received data from the call centre executive and carried out the fraudulent transactions, is of Indian origin. Sources in the Corps of Detectives (CoD), which is investigating the 233,000-pound heist, told The Hindu on Thursday that the arrested call centre executive Nadeem Kashmiri had passed on the data to Ershad, a third generation Indian living in the U.K. The incident has brought to the fore the chinks in the recruitment system followed by call centres/BPOs here, most of whom outsource the recruitment process to placement agencies. Nadeem Kashmiri, who was recruited by a placement agency hired by HSBC, had obtained the job on the strength of forged marks cards. He had forged a photocopy of a friend's BBM marks card, the sources said.
I N T H E N E W S - I N T ER N A T I O N A L Indian Call Center Agent Arrested for HSBC Thefts
London-based HSBC saved $215 by not having a standard background check conducted on Nadeem. Background checks are now being insisted upon by many international clients of commercial outsourcing facilities in India, but their application at captive facilities has been uneven.
Police in Bangalore, India, reported the arrest Tuesday night of the chief suspect in the theft of funds from a score of customers of HSBC bank in the UK. Nadeem Kashmiri is being charged in India with stealing customer data that was sent to Nadeem's accomplices in the UK. Nadeem's accomplices assisted him in withdrawing funds from customers' HSBC bank accounts between March and May of this year.
Approximately twenty customers of HSBC reported that funds had disappeared from their accounts. This prompted an investigation by bank officials, who found that US$424,689 had been diverted by Nadeem and his associates. It is possible that additional HSBC customers may come forward in the future and report losses that will raise that figure. HSBC has announced that it will reimburse its customers whose accounts were subjected to theft by Nadeem and his associates.
Nadeem worked for the HSBC Electronic Data Processing India in Bangalore. In contravention of standard industry practices for commercial call centers, HSBC had not conducted a proper background check before allowing Nadeem to access customer data. |
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FROM OUR PRESIDENT's DESK The importance of verifying backgrounds cannot be sufficiently stressed. It is difficult to assert that an employee whose background has been vetted and found clear will never ever be caught in a scam. Vetting the antecedents ensures the resource is above suspicion at the time. Weeding out the worm will just ensure the existing bunch is not rotten. It is indeed very difficult to say whether screening would have kept Nadeem Kashmiri out of harm's way, but it would surely have ensured that any Nadeems with fake documents and dubious employment track records would not find easy employment and certainly not in companies who follow stringent security. Reputed background verifications companies as opposed to security agencies are known to investigate antecedents beyond the obvious especially for employment history and professional reference verifications. AuthBridge prides itself in delving deep into the throes of each case to unearth the most unusual facets! We have verifiers digging up unsavoury liaisons between professional references and the candidate to cover-up professional lapses; field executives revealing dubious arrangements offered by candidates to declare education and address verifications clear and the devious of all the revelation that there existed a nexus between the candidate and the recruiting agency in creating false employment in non-existent companies. Ajay Trehan A case declared discrepant on the grounds of fake address was forwarded to the client. The client did not take any action in spite of the discrepancy. The candidate goes absconding after a few months and her whereabouts are still unknown. Our field executive reports: "During physical address verification, when I visit the candidates' stated addresses, the candidate is sometimes present. I found that the others in the batch are pre-informed about the impending verification process and in some cases this is suspicious too. As a process, I verify from the neighbours' whether the individual actually resides there. During one such encounter, the candidate enquired whether I conducted education verification too and suggested an underhand deal to declare the education of his mates clear. As I am not authorized to conduct education verification, the matter closed there; but it is an eye-opener!" |
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A B O U T A U T H B R I D G E AuthBridge, India is an upcoming, professional pre-employment background screening firm, headquartered in Gurgaon, India's services hub situated next to New Delhi. With nearly 25% resumes carrying false or inaccurate data, ensuring safe recruitment processes is undeniably high on the priority list. Companies, healthcare establishments, educational institutions all need to guard against the chances of a inapt recruitment. Background Screening is conducted for freshers, for experienced recruits, for Staff & Administration of Educational Institutions, for Healthcare Staff & Administration among others. |
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This newsletter is brought |
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Information provided on this newsletter has been independently obtained from sources believed to be reliable. However such information may include inaccuracies errors or omissions. AuthBridge shall have no liability to you or third parties for the accuracy. Completeness, timeliness or correct sequencing of information available on this newsletter or for any decision made or action taken by you in reliance upon such information or for the delay or interruption of such information. AuthBridge shall have no liability for investment decisions or other actions taken or made by you based on the information provided on this newsletter. |
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© Copyright AuthBridge Research Services Pvt. Ltd. All rights reserved. |
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